Privacy Policy
Last updated: September 2026 • Compliant with UK Data Protection Act 2018
1. Information We Collect
We collect information necessary to connect customers with cleaners: contact details (name, email, phone), property service addresses, booking instructions, and payment transaction metadata processed through Stripe.
2. How We Use Your Data
Your personal data is used solely to facilitate cleaning bookings, provide customer support, verify identity, process payments, and ensure community safety. We never sell your personal data to third parties.
3. Security & Encryption
All network transmissions are encrypted with TLS 1.3. Payment card information is tokenized and processed directly by Stripe under PCI-DSS Level 1 compliance. Access keys and sensitive notes are strictly access-controlled.
4. Your UK GDPR Rights
You have the right to request access to your personal data, rectify inaccuracies, request erasure ("right to be forgotten"), or restrict processing at any time by contacting our Data Protection team.